The mobile device app, My San Jose, used to report issues to the city has a new name, look, and features. It is now called San Jose 311 and offers the additional following features:

• • Quicker access to paying bills
  • Clearer instructions to help you describe the issue
  • Updated map to make it easier to choose a location
  • Improved user experience and simpler language
  • Modern look and feel

Get San Jose 311 at the App Store, Google Play

Do not use this App for actual emergencies! For actual emergencies or crimes in progress, dial (408)277-8911 for direct access to  SJ emergency dispatch for police, fire, or medical response. Dialing 911 from a mobile device is first routed to CHP and then back to San Jose delaying response times.