The mobile device app, My San Jose, used to report issues to the city has a new name, look, and features. It is now called San Jose 311 and offers the additional following features:
- Quicker access to paying bills
- Clearer instructions to help you describe the issue
- Updated map to make it easier to choose a location
- Improved user experience and simpler language
- Modern look and feel
Do not use this App for actual emergencies! For actual emergencies or crimes in progress, dial (408)277-8911 for direct access to SJ emergency dispatch for police, fire, or medical response. Dialing 911 from a mobile device is first routed to CHP and then back to San Jose delaying response times.